Terms and Conditions

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This updated Terms and Conditions page now incorporates your online booking system at kenaboicampsite.com. This is crucial for managing expectations regarding digital reservations versus manual procurement (LO/AFT).

Terms and Conditions

Welcome to Kenaboi Adventure. By using our online booking system at kenaboicampsite.com or engaging our services for training, expeditions, and campsite rentals, you agree to the following terms and conditions.

1. Online Booking & Reservations

  • Booking System: All reservations made via kenaboicampsite.com are subject to availability. A booking is only confirmed once you receive an automated confirmation email.

  • Payment: Full payment or a required deposit must be made through our secure payment gateway at the time of booking to secure your slot.

  • Accuracy: Clients are responsible for ensuring that all details provided during the booking process (dates, number of participants, and contact information) are accurate.

2. Corporate & Government Procurement (LO/AFT)

  • Alternative Payment: For government and corporate clients utilizing Local Order (LO) or A.F.T. payments, please contact our team directly at [Insert Contact Details] before finalizing your booking on the website.

  • Procurement Documentation: All relevant procurement documents must be submitted to our administration team at least 14 days prior to the event date to ensure booking validity.

3. Cancellation and Refund Policy

  • Cancellations: Cancellations for online bookings must be made in writing. Refunds are subject to the following timeline:

    • [Insert Number] days before the event: Full refund (minus processing fees).

    • Less than [Insert Number] days before the event: No refund.

  • Weather/Safety: As we operate within the Kenaboi Forest Reserve, Kenaboi Adventure reserves the right to postpone or modify activities for safety reasons due to extreme weather. In such cases, we will issue a credit voucher for future use or reschedule the event.

4. Participant Conduct and Safety

  • Safety Adherence: Participants must strictly follow all instructions provided by the Kenaboi Adventure Team. Failure to comply may result in immediate termination of the activity without a refund.

  • Health Disclosure: It is the participant's responsibility to disclose any pre-existing medical conditions. Our trainers reserve the right to exclude participants from specific activities if they pose a safety risk.

5. Liability and Waivers

  • Assumption of Risk: Outdoor activities involve inherent risks. By booking, participants acknowledge these risks and agree to participate at their own discretion.

  • Personal Property: Kenaboi Adventure is not liable for any loss, damage, or theft of personal belongings at our campsite or during activities. Guests are encouraged to secure their valuables.

6. Environmental Stewardship

  • Respect the Forest: As guests of the Kenaboi Forest Reserve, we enforce a strict "Leave No Trace" policy. Littering or damaging natural vegetation is strictly prohibited and may result in penalties.

Need Assistance?

If you encounter any issues with the kenaboicampsite.com booking system or have questions about our policies, please contact us:

  • Email: [Insert Email Address]

  • Phone/WhatsApp: [Insert Phone Number]

Last updated: June 2026